What is a MSP?
MSP stands for ‘Managed Service Provider’. This is a concept in which businesses outsource certain services to specialist companies. Their business is to provide IT functions for your business, designed for your specific requirements and delivered remotely, usually through a subscription model.
A managed service provider often provides its service offering under an SLA — a contractual arrangement between the MSP and its customer. The SLA spells out the performance and quality metrics that govern the relationship. Organisations need to be precise when agreeing on their SLA contracts’ commitments.
An SLA may be linked to an MSP’s pricing formula. For example, an MSP may offer a range of SLAs to customers, with the customer paying a higher fee for higher levels of service in a tiered pricing structure.
What does a MSP do?
As an MSP, these are 4 main pillars of our offerings at Qloud IT:
1) Managed IT Services
Imagine several months passing without having to worry about an IT-related issue. No hassles over software updates or integration, no frustration around downtime and no lost sleep over a security breach. You’re away from the office, feeling confident that your company’s complete IT infrastructure is being fully taken care of.
The long and short of it: Our Managed IT services give you the best value for the money. It proactively provides seamless technology integration, updated systems and expert technical support at all times—not just when something breaks.
It meets all of your IT needs, plus increases your team’s efficiency and productivity.
2) Managed Cloud Services
What is the cloud, anyway? In short, it’s a way to host IT services and software in an off-premise data centre and access them on-demand via the Internet. How does this help you? First, because these data centres are monitored around the clock by skilled network engineers, it saves you the trouble of buying, hosting and managing costly IT infrastructure.
The cloud also provides a level of uptime and reliability that most businesses could never achieve on their own – but these two advantages are just the start.
After that, the beauty of managed IT is that we handle the maintenance and monitoring, while you get on with achieving your business goals.
3) Managed IT Security Services
Strong cyber security requires a deep understanding of the threats that face your business and the skills and tools to counter those threats properly. Our security team possesses up-to-the-minute cybersecurity intelligence about malware, phishing techniques, ransomware, and hackers’ latest attack vectors to steal data. We translate that intelligence into vigilant cybersecurity defences for our clients.
Comprehensive cybersecurity service allows you to focus on your core business – with confidence that our protections and safeguards put in place are optimized and ready to defend you.
We provide services including:
- Unified Threat Management Firewalls
- Endpoint Security
- 2FA & MFA
- email filtering & vulnerability audits.
Our solutions guard against both external threats, and within your network.
An MSP can help you access enterprise-grade cyber security tools, no matter your size or budget, which is especially pertinent in light of GDPR and increasing cybercrime.
4) Managed DR & BU
Our backup and DR services focus on systems that are efficient, robust and fully operational at all times, so our customers know their systems can be swiftly restored in the event of a disaster situation, allowing full business continuity.
BaaS (Backup as a service) offers you a fully managed, monitored and secure online method for protecting critical data. Cloud-based BaaS helps to mitigate human error risks by regularly replicating your files to encrypted servers in a secure, off-site location.
DRaaS (Disaster Recovery as a service) uses the cloud as a secure secondary location where you can replicate not only your data but an actual mirror image of your disk drives, servers…your entire infrastructure! With continuous replication, your DR environment will always have the most updated version of your systems.
What value can a MSP bring to your business?
These are just a few of the benefits of managed IT services:
- 99.99% uptime, essential for access to your critical files and data
- Our 24/7 service desk consistently achieves 97% ‘great’ or ‘good’ customer feedback
- Access enterprise grade technologies without buying the hardware yourself
- Benefit from our close partner relationships with leading companies like Microsoft, AWS, Sonicwall, Cisco, Sophos and more
- Enjoy predictable monthly costs and forego costly CAPEX spending