With more and more businesses becoming increasingly busy and struggling to fit everything we need to into business hours, we have seen an increasing need for out of hours IT Support that supplements the help-desk will all of these features.
Remote Technical Engineers
Your service request will be handled by our remote technical engineers within 30 minutes of your call being logged.
The technical consultant will use remote access tools to investigate and resolve the issue.
Any issues that cannot be resolved remotely during the out-hours-service will be picked up on the highest priority by the helpdesk the next day
The days of businesses sticking to the nine-to-five are long gone.
Customers want more information about your business in the middle of the night so you need an IT support partner that is able to cope 24/7.
We recognise the need for weekend and evening support, which is why we offer our customers an extended hours service, providing them with peace of mind that their IT infrastructure is being cared for when they’re not in the office.
We understand that issues can arise at any point. That’s why we offer an out of hours service to ensure that when there are problems, they can be resolved quickly. Our extended hour’s support services operate 24 hours a day, 7 days a week.
We’re committed to delivering excellent customer service and we’re proud to say we’ve built a reputation for providing businesses with the very best IT support.
Our experienced and dedicated team of IT experts deliver a professional and friendly service, putting your business network in safe hands.
We believe in not only delivering a high-quality service but also building strong relationships with our customers, providing them with an incomparable customer experience and giving them the tools they need to grow.
Our Out of Hours Service
We guarantee a 1 hour response time for business-critical issues and 4-hour for non-critical ones. Your issue will be diagnosed and resolved by our dedicated and qualified team.
We automate software and patch updates so that your systems are up to date and secure. By proactively monitoring your systems, we can spot minor issues before they escalate and deal with them accordingly.
Out of Hours Service – Why us?
Hiring an internal team is costly and time-consuming. Outsource us and save time, effort and money. Take advantage of a dedicated account manager who takes the time to get to know your business.
Easily let us know about problems thanks to an aligned support pod system. Our dedicated teams get to know you so you never have to repeat yourself and issues are dealt with quickly.
We won’t use unnecessary jargon when we take the time to explain to you exactly what the issue was.