Reactive vs proactive IT support Are your computers running slow? Do you experience regular, reoccurring system errors? Or do you find that IT issues are regularly stopping you and your team from working efficiently? If this sounds all too familiar, you probably have a reactive IT support provider. Reactive IT support, or a ‘break-fix approach’,…
What is digital transformation? Otherwise known as IT transformation, digital transformation refers to the mass implementation of new technology to improve the operations and processes within a business, ultimately adding value to its customers. Digital transformations will be different for different companies, but the overarching premise is that they use technology to improve operations, culture,…
When it comes to IT Support, companies want to know their provider is going to be proactive, and actively monitoring their systems. But how do you know if your IT support partner is actually being proactive? The most common complaint we hear from new clients is that their old provider wasn’t ‘proactive’ enough. What does this mean?…
Are you happy with your current IT Support partner? Or do you wish they were a bit more responsive, more proactive, and better suited to the needs of your organisation? If you’re putting up with a sub-standard service from your current IT Support partner, it could be putting your business at risk. Because when it…
What is an IT strategy? IT strategy refers to the governing document that outlines how technology and IT infrastructure will drive business goals and processes. It involves establishing an IT vision and constructing a plan for how technology will be used to create value and manifest organisational goals. IT strategies include: An effective IT strategy…
How long on average would you say it takes your current IT Provider to respond to a service request, or deal with a problem? If it is often taking longer than one hour to fix serious problems then you need to be thinking about how these continual delays impact the productivity of your business. Downtime…
How frustrating is it when you’re at work and can’t send or receive emails? Or when the printer isn’t working, right when you need it most? Perhaps there are times when you can’t log into your finance or CRM systems. If these examples sound familiar, your frustrations are all caused by different types of IT…
